Privacy Policy
1. Who are we?
When we refer to “we”, “our” or “us”, we mean Secret Sauce Box.
Secret Sauce Box is a UK subscription service that helps customers discover independent sauces. Subscribers receive a selection of tasting-size sauce samples delivered to their address.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at hello@secretsaucebox.co.uk.
2. Information we collect
When you visit our website, join our mailing list, purchase a subscription or otherwise interact with us, we may collect personal information that you provide directly to us, as well as certain information collected automatically through our website.
Information you provide to us
This may include:
Your name
Email address
Billing and delivery address, including postcode
Subscription and order information
Transaction and payment status information
Communications you send to us, including questions, feedback, complaints or customer service requests
Marketing preferences
Payment information
Payments are processed securely by third-party payment providers, including Stripe, with subscription payments and subscription management facilitated through MoonClerk.
We do not store your complete credit or debit card details ourselves. Payment information is processed by Stripe. We may have access to limited payment information through our payment and subscription providers, such as the card type, expiry information and last four digits of the card, where necessary for customer service and account management purposes.
Information collected automatically
When you visit our website or use our services, certain information may be collected automatically, including:
Your IP address
Browser and device type
Pages you visit
Links you click
How you interact with our website
Referral information
This information helps us understand how customers use our website, improve its performance and provide a better customer experience.
Some of this information may be collected using cookies and similar technologies. Where required, we will ask for your consent before using non-essential cookies.
3. Information we receive from third parties
Most personal information we hold is provided directly by you.
We may also receive information from third parties that help us operate our business, such as our payment processors, subscription management providers, website providers, delivery partners, analytics providers and marketing platforms.
We only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may be:
To perform a contract with you, such as processing and delivering your subscription
To comply with a legal obligation
Where we have a legitimate business interest and your rights do not override that interest
Where you have given us your consent
4. How we use your information
We may use your personal information to:
Provide and manage your subscription
This includes:
Processing your subscription and payments
Delivering your Secret Sauce Box
Managing your account and subscription
Processing cancellations, changes and renewals
Contacting you about failed or unsuccessful payments
Providing customer support
Dealing with delivery issues, returns or other problems with your order
Communicate with you
We may contact you regarding:
Your subscription or orders
Information you have requested from us
Changes to our services, policies or terms
Customer service matters
Important service or security information
Marketing
Where permitted by law, we may send you information about Secret Sauce Box, including news, offers, new products, promotions and other updates we think may interest you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting hello@secretsaucebox.co.uk.
We may also use advertising and analytics services to understand the effectiveness of our marketing and, where you have provided the necessary consent, to show relevant advertising through third-party platforms.
Improve our services
We may analyse how customers use our website and services to:
Improve our website
Improve the customer experience
Develop new products and services
Understand the effectiveness of our marketing
Identify technical problems
Prevent fraud and protect our business
We may process information where necessary to detect or prevent fraud, misuse, security incidents or other unlawful activity.
5. How we share your information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate Secret Sauce Box.
These may include:
Payment processors, including Stripe
Subscription management providers, including MoonClerk
Our website and hosting provider
Email and marketing service providers
Analytics and advertising providers
Fulfilment and packing providers
Postal, courier and delivery companies
IT and technical service providers
Professional advisers such as accountants, legal advisers or insurers
Government authorities or regulators where required by law
For example, your name and delivery address may be provided to our fulfilment and delivery partners so that your subscription box can be packed and delivered to you.
We require service providers handling personal information on our behalf to use it appropriately and only for the purposes for which it has been provided.
6. International transfers
Some of the companies we use to operate our website, payments, subscriptions, analytics or marketing may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable data protection law.
7. Security
We take appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who have a legitimate business need to access it.
Payment card information is processed by our third-party payment providers. We do not store complete payment card numbers or card security codes ourselves.
While we take reasonable precautions to protect your personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, tax and reporting requirements.
The length of time we retain information may vary depending on the type of information and why we hold it.
When we no longer have a legitimate reason or legal requirement to retain personal information, we will delete or anonymise it where reasonably possible.
9. Your rights
Under UK data protection law, you may have the right to:
Ask us for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your personal information in certain circumstances
Object to certain uses of your personal information
Request the transfer of certain personal information
Withdraw your consent where we rely on consent to process your information
These rights are subject to certain legal limitations and do not apply in every circumstance.
To exercise any of these rights, contact us at hello@secretsaucebox.co.uk.
You will not normally have to pay a fee to exercise your rights.
Marketing communications
You can stop receiving marketing emails from us at any time by clicking the unsubscribe link at the bottom of a marketing email or contacting hello@secretsaucebox.co.uk.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an active subscription, payment or order.
10. Complaints
If you have concerns about how we use your personal information, please contact us first at hello@secretsaucebox.co.uk and we will do our best to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.
11. External links
Our website may contain links to websites operated by third parties, including the websites of featured sauce producers.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information to them.
12. Children's privacy
Secret Sauce Box is not intended for children, and we do not knowingly collect personal information from children through our subscription service.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date.
14. Contact us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is being used, please contact:
Secret Sauce Box
Email:hello@secretsaucebox.co.uk
Last updated: 15 August 2026